Reading your Hafilat card serial
Where the 16-digit serial is printed, how to space it into four groups, and what to do if the print has worn off.
How to plan a sensible top-up amount
A quick reference for daily-commuter, weekend-only, and family-of-two card use — with typical AED figures per week.
What a request desk actually does
How the request-desk model differs from a transit-authority portal or a full-service app, and why we designed the site around a single form.