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Get in touch with the desk

The team answers weekdays between 09:00 and 18:00 Gulf Standard Time. Most requests are handled by email — it is the quickest way to attach a screenshot or a reference.

Email support

For questions about a request, receipts, or refund follow-ups.

support@hafilatpass.com hello@hafilatpass.com · general

Phone

Abu Dhabi landline. Weekdays 09:00–18:00 GST. Voicemail is checked next working day.

+971 2 447 3120

Postal address

Correspondence only — walk-ins are not accepted at this location.

18 Muroor Rd — Al Nahyan
Zone 2 — Abu Dhabi — UAE

Or drop us a short note

This form goes to the same team. Answers usually arrive on the next working day.

Please share a valid email so we can reply.
Please write at least a few words.