When a refund applies
You are eligible for a refund if a top-up was charged but did not reach your card within a reasonable window after payment cleared, or if a technical error caused a duplicate charge on our side.
How to request one
- Email support@hafilatpass.com with the request reference from your receipt.
- The team confirms the request within one working day.
- If it is eligible, the processor triggers a refund to the original card. It typically appears within 5–10 working days, depending on your bank.
What we cannot refund
Requests that were completed successfully and reflected on the card. Fees charged by your bank or card scheme (we do not add fees on our side). Requests older than 60 days.
Chargebacks
If you dispute a charge with your bank, please write to us first — a quick reply is usually faster and less stressful than a full chargeback process.